We want our clients to be fully satisfied with the services we provide and would welcome any comments or suggestions you may have as to how our services could be improved.
In the unfortunate event that you are dissatisfied with any aspect of our services and you cannot resolve the matter with the person dealing with your matter, then please speak to Howard Dapin on 0113 225 8811, or alternatively you may write to him at 8-16 Dock Street, Bridge End, Leeds, LS10 1LX and he will implement the firm’s formal quality of service procedure, a copy of which will be made available to you on request.
If you are unhappy about any bill rendered to you by the Firm then you again have a right to complain. Under certain circumstances you may also have a right to object to the bill by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974 but you should be aware that if all or part of the bill remains unpaid the Firm may be entitled to charge interest.
If at the conclusion of the complaint process you are dissatisfied, or after an 8 week period if the complaint has yet to be resolved, you have the right to complain to the Legal Ombudsman.
The Legal Ombudsman may be contacted at:
PO Box 15870
Birmingham
B30 9EB
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
